Booking modification is possible until the check-out date only. This functionality is not available for sanatoriums, which use the “Price per guest” model.
To change a room type in a booking from a website:
1. Open the “Reports” tab → “Bookings”. At the right-hand side of the screen click on the “Modify the booking” button:
2. In the “Accommodation” section click on the name of the room type:
3. In the newly opened window “Changing room type and accommodation type” select necessary parameters:
If you want to change room type only
Select the necessary room type. You will see all the available enabled and disabled rooms and accommodation types in the list. Price will be recalculated.
If you want to change room and accommodation types
Select the necessary room and accommodation types. You will see all the available enabled and disabled rooms and accommodation types in the list. Price will be recalculated.
If you want to change room and accommodation types without changing a price for the booking
Select the necessary room type and check “room(special fixed prices)” accommodation option:
Room and accommodation types will be changed, price will remain the same.
4. Click “Apply”, then “Save” at the top of the screen.
If a new room type is not available for sale, you will see a notification. If you want to change the room type despite the restriction, click “Continue”.
To send updated booking confirmation to a guest, click “Send”.
A guest will receive updated booking confirmation via email. If the payment method of the booking is either bank transfer for individuals or non-cash transaction for legal entities, make sure to send an updated invoice to a guest.
Please pay attention:
1. When special fixed prices are applied, guest isn’t able to edit the booking. Changing the rate plan will be unavailable.
2. If you set special fixed prices and then change dates of stay, prices for the same dates will remain unchanged (as you fixed them). Special fixed prices will be applied to extra nights as well. To set the calculation of prices according to a rate plan, select one of available accommodation types different from “room(special fixed prices)”.
To change other booking parameters, find the instructions below:
How to change dates of stay for a direct booking