This article will help you to change dates of stay in a booking made at the official website. The booking can be edited before till check-out date. If you use TL WebPMS, use the instructions given in the article "How to change dates of stay in a booking if you work in TL WebPMS".
You can edit a booking before a check-out date.
In order to change dates of stay for a direct booking:
1. Go to “Reports” > “Bookings”.
2. Find the booking that you need in the list and click “Modify the booking”.
3. In the “Booking details” section, click on the dates besides “Period of stay”.
4. In the “Change dates of stay” lightbox opened. Click on dates and select the ones that you need.
5. In case the price has changed in the selected rate plan, but you prefer to apply the previous price, tick the “Copy prices for the same number of nights” checkbox. If you do, only the cost of extra nights will be calculated at another rate.
6. Click “Apply”, then “Save” at the top of the page.
If there are no vacant rooms for selected dates or there is some rate restriction, you will be notified. If, despite this, you want to change the dates, click “Continue”.
7. The system will ask you if the updated confirmation should be sent to the guest’s email. Select the preferred option.
If the payment method of the booking is either bank transfer for individuals or non-cash transaction for legal entities, make sure to send an updated invoice to the guest.
You can make as many modifications as you need. If a guest asks you to make changes to a booking several times, you will be able to do this.
Things to know about changing dates of stay for direct bookings:
If the prices are not set for selected dates, you will not be able to apply the changes. Tick the “Save the prices for the coinciding dates” box to calculate the cost of stay at the rate that was chosen first.
If a booking is made at the “Rate mix” that is not enabled for the newly selected dates, you will be able to change the dates only if you choose another rate.
If a type of occupancy or a whole room category is deleted, you cannot change the dates of stay. Tick the “Save the prices for the coinciding dates” box to calculate the cost of stay at the rate that was chosen first.
If the booked service is removed from the rate or a list of services, it will be removed from the booking when the dates are changed.
If the prices for the booked service are not set for the newly selected dates, the service will be removed from the booking in case its price is not set for at least one night of the stay.
Guests can edit a direct booking on their own before a check-in date. Learn more.