If clients have left their contact detail, but have not completed a booking, they will be sent the email with the link attached to do so.
The booking is not complete in case a guest:
has completed all the pages but one (payment page)
has not been modifying the booking for 20 minutes
has not book anew
In order to create a template for the “unfinished booking” email:
1. Go to “Marketing” > “Mail list”.
2. Click on “Unfinished booking for guest”.
3. Choose a color of the template. You can remove or add its parts and edit the text. For example, give a discount promo code. It might drive clients that changed their mind back to booking
4. Click on “Save changes”.
“Unfinished booking” emails could be sent to the hotel as a notification.
In order to enable this:
1. Go to “Marketing” > “Mail list”.
2. Tick the box on the left to “Unfinished booking for hotel”.
3. Write the hotel email address in the “Email list for copies” box.
