After guests depart, send them the feedback-email in order to find out if they are satisfied with the stay.
We have prepared the list of questions that you can use to create your own questionnaire. So that it does not take too much time to fill in, divide them into topical units like accommodation, meals, services, etc.
Evaluate efficiency of the front office
How long did it take you to book a room? Did you have any trouble doing it?
Were the receptionists considerate enough?
Was your check-in easy and convenient?
Evaluate the accommodation
How friendly and qualified is our staff?
How do you find the hotel housekeeping?
How would you rate an atmosphere and a comfort of the room?
How well is the room equipped?
How clean and comfortable are public spaces (the lobby, corridors, stairs, etc.)?
Did the hotel meet your expectations?
How do you find price/quality ratio of hotel rates?
Would you stay at our hotel next time?
Evaluate food and beverage at the hotel
How do you find the hotel restaurant?
How good is the food & drinks menu?
How do you find the taste of dishes and drinks offered?
Is the restaurant staff friendly enough?
How do you find the customer’s service quality?
How do you like the restaurant atmosphere?
How tidy is the restaurant?
How do you find price/quality ratio of the restaurant service?
Evaluate other services
Are you satisfied with the transfer provided?
Are you content with the Wi-Fi connection?
How do you find hotel’s safety measures and guards’ efficiency in particular?
Are you satisfied with the parking space?
How do you find the laundry service provided?
What is your opinion on hotel children’s playroom, SPA and pool facilities?