In TravelLine Reputation, you can respond to online guest reviews from your TravelLine account or on the review website where the reviews were left.
How to respond to a review from your TravelLine account
From the TravelLine account, you can respond to only two types of reviews: the ones left on Booking.com and the ones you got through TravelLine Marketing.
To respond to a review, take the following steps:
Go to “Reputation” > “Reviews”.
Find the review you need. Click on the “Action” button on the right. Then, select “Respond”.
In the window opened, enter your response and click on the “Save” button.
How to respond to a review on the review website where it was left
For all the other review websites, there is a way to get redirected right to the review from your TravelLine account.
To respond to a review, take the following steps:
1. Go to “Reputation” > “Reviews”.
2. Find the review you need. Click on the “Action” button on the right. Then, select “Go to the review page”.
3. There will open the website where the review was posted. There, you can respond to it.
After you post the response, in the “Response to review” column, there will appear the “Response added” text and a “tick” icon. Click on the underlined “Show” text in the “Review text” column to view the review and the response.
