To give a refund to a guest, do the following:
1. Go to “Property management” > “Front desk”.
2. Select the booking you need in the tape chart. Then, click on the “Edit” button.
3. Open the “Invoices and payments” tab. In the “Action”column, click on the button and select the “Refund to the guest”.
4. In the window opened, enter the amount to refund, check other fields. If you connected a fiscal printer, tick the box if you want to print out the receipt.
5. Click on either “Apply” or “Pay and check out” buttons. The “Pay and check out” button is disabled if you previously checked the guest in.
6. Click on the “Save” button at the top of the page.