Let’s look closer at the following case: you need to check out a guest who made a prepayment / who did not settle the invoice, but the TravelLine Extranet notifies you that the check-out is not possible.
If there is still an amount to be paid, TravelLine WebPMS displays the following notification: “Reservations contain unpaid invoices for room No”.
In case the guest paid extra, TravelLine WebPMS will display the following notification: “The amount is to be refunded to the guest”.
This happens because, by default, the check-out with a non-zero balance is not allowed for all the payment methods. If necessary, you can allow the check-out of guests with a non-zero balance.
To allow the check-out of guests with non-zero balances, take the following steps:
1. Go to the “Property management” > “Settings”.
2. Open the “References” tab. In the list, select the “Payment method” references.
3. Select the payment method you need. For example, you need to allow the check-out with a non-zero balance for bookings with the “By card via terminal” payment method. Then, click on the “By card via terminal” payment method.
There will open a window with the payment method settings.
4. Tick the “Allow check-out of guests with non-zero balance” box. Click on the “Apply” button.
5. Click on the “Save” button at the top of the page.
From now on, when you are about to check a guest out, you will see the notification that the invoice is not settled, but the “Save” button will become clickable.